Troubleshooting

Articles

Error upon install

Problem: When trying to install Plauti Server I get an error: “./plautiserver: cannot execute binary file: Exec format error” or similar. Answer: This error occurs when you are trying to install...

Server errors and their meaning

Below are listed a couple of common server errors and their explanation. Error message: ERROR [MailerService] Transporter is ready Explanation: This error is from an external service, which is not...

Cannot login, OAuth error

Problem: When creating a Connection to my Salesforce Production or Sandbox Org, I get an OAuth error stating “We can't authorize you because of an OAuth error”. In many cases, the url of that error...

Data Flow - Cannot Find Object or Entity

Problem: When I want to set up a Data Flow, in step “Object or Entity - Select data structure”, in the Select an Object or Entity selectlist, the Object or Entity I want to import data in is not...

Deduplicate Job - Job stays at Holding

Question: I have some jobs listed on the Deduplicate Job Overview page where their status keeps saying “Holding”. How can these jobs be started? Answer: If you have a job that was set to run on...

Deduplicate Jobs not visible in Plauti App

Question: I have started a Deduplicate Job in Plauti Deduplicate, but it does not show up in Plauti Cloud, Desktop or Server. In Plauti Deduplicate the job is still on status Holding or Waiting....

Connection is inactive

Questions: The connection to my Salesforce Org or Dynamics 365 environment is set to "inactive", but I didn't deactivate it. All my scheduled jobs for a Salesforce Org or Dynamics 365 environment...

Current Jobs keeps loading

Question: In Plauti Cloud, at Duplicate Check > Current Jobs, the spinner that indicates that the current jobs are being loaded just keeps on spinning and no jobs are shown. Answer: There can be...