Troubleshooting
Articles
Job results state result fields not configured
Problem: When I open the results of a Duplicate Check job, I don't see any record fields When I open the results of a Duplicate Check Cross-Entity job, I don't see any record fields for the match...
Fewer duplicates found than expected
Problem: Duplicate Check does not find any duplicate records, or finds some but not all. Some records that I know are duplicates do not come up as a duplicate search result. Answer: Duplicate Check...
DC Local - Users cannot access app
Problem: As an Admin, I have consented for DC Local, and can also access it. However, when a user tries logging into DC Local via Azure, they get a message that Administrator consent is needed. The...
Cannot uninstall because of dependencies
Problem: When I try to uninstall Duplicate Check from the Solutions overview, I get an error message that states that the app cannot be removed due to dependencies from other components or objects....
Cannot publish entity for the first time
If you cannot publish a scenario or other entity settings for the first time, there can be several causes. Please check the different possible causes below. Another entity is being published for...
Default entities not installed
Question: After installing Duplicate Check for D365, I'd expect the Contact, Account and Lead entities to show up in the Duplicate Check app > Manage Entities, with preconfigured settings....
Cannot select all matching methods
For some fields, such as 'Company Name' in a scenario for Contacts, you can only choose the Exact matching method. These fields are "lookup fields" that do not contain a value themselves, but refer...
Duplicate Check does not seem to work
If it appears that Duplicate Check is not working, please check the following: Make sure that asynchronous form handlers are enabled for all apps that use forms for the entities where you want to...
Enable asynchronous form handlers
To make sure you can use Duplicate Check for Dynamics 365 everywhere, enable "asynchronous form handlers" for each app that uses forms that can edit or save entities where you want duplicates...