Troubleshooting

Articles

PRGenericStorage error message when merging

Problem When a user wants to merge a record, they get an error message: “Merge Failed (…) DELETEFAILED, Insufficient privileges to read PRGenericStoragec records.” Answer This error occurs when A...

DML Error Message when Undoing Merge

Problem: When trying to restore a Merge, the restore fails. Sometimes an error message is shown: “C0001431 - plauti-Too many DML statements: xxx” Where xxx is a number of 100 or up. Answer: When...

Undoing a Merge didn't work

Problem: I restored a merge, but it looks like the records haven't been fully restored. Answer: To start with, please check that: All related objects have proper permissions for restoring Custom...

I cannot restore a record change

Problem: I cannot undo a change in Plauti Restore. Answer: Check the Salesforce Recycle Bin to see if the record is still present. If it’s not present, Plauti Restore cannot recover the record....