Troubleshooting

Articles

DAP and Plauti Manipulate old and new names

The Data Action Platform has been renamed to Plauti Manipulate, and app labels have been updated to match this. Technical identifiers such as API names have not been touched. Read more to find out...

"ImageTooLargeException" when using Ask ChatGPT Vision

Problem: When I try to analyze a file with Ask ChatGPT Vision‍, I get an error message that states that the image is too large: “Image too large to process and no public link was found. (…)...

Can't create Visualforce page

Problem: When I try to create a Visualforce page in order to add the Action Launcher to an object, as described in Add the Action Launcher to other objects, I get an error message: Error: List...

DAP Analytics not shown

Problem: Some widgets of DAP Analytics on the DAP Setup page are empty or state “No data found”. An error message states “Unable to load graphs”. Answer: For the contents of DAP Analytics to show,...

Action Launcher does not work

Problem: When I click the Action Launcher button on a List View, it does not work. Answer: This can happen if the first column of the list view is for an encrypted field. Change the order of the...

Action Grid or other page does not load

Problem: Pages like the Action Grid page do not load. You might get an error stating "plauti.vf.force.com refused to connect." Answer: In some Salesforce environments, users are protected against...

Cannot activate Direct Action

Problem: I have created a Direct Action. When I want to activate it via Job Options in the Direct Action Overview, I get an error message stating “The direct action cannot be activated because...

Rollup does not work with certain Activity fields

Problem: When I try to use the DAP Rollup action on a date field I get an error message. For example, when I use Due Date as the Rollup Field for Tasks, with Minimum as the Rollup Type, I get an...

Report not available for DAP Job

If you want to use the results of a report in a DAP Job, but the report is not shown when clicking Report at Select Records, this could be because: The report was not saved yet. The report is not...

No results found when running DAP Job on report

When you selected a report to use in a DAP Job‍, and a message appears stating that no results were found, this could be because: The report does not contain any records No record ID column was...

I get an 'Apex Class Invalid' error

Question When using the 'Run an Apex Class' action, I get an error message stating 'Apex Class invalid'. Answer Recompiling your classes will solve this: Go to Salesforce Setup > Apex Classes At...

Can't find flow for Run a Flow

Question: When I create a Run a Flow action, it says 'No flows available' at Select Flow, even though I have a number of flows in my Org. The flow I want to use in the Run a Flow action does not...

No access to DAP Apex Classes

Question: I get an error about not having access to a class: "You do not have access to the Apex class named 'xx'". I was informed I should get access to a certain class in order to use a feature....

I can't add the Visualforce page I created

I created a Visualforce page for adding a custom button to objects, but I can't select the page when adding a custom button to an object. For each object where you want to use the Action Launcher,...

I get an Unknown Property error

When creating the Visualforce page for adding a custom button to an object, I get the following error upon saving: "Error: Unknown property 'redirectToLC' referenced". The default text in the...

Can I undo Mass Delete?

I accidentally removed the wrong object records with the Mass Delete action. How can I retrieve them? Records that are removed with the Mass Delete action are moved to the Recycle Bin. Retrieve...

I don't see the Action Launcher

Questions: #### I installed the Data Action Platform app, but I don't see the Action Launcher. #### I added the Action Launcher custom button to the Default Layout of an object, but the Action...

Cannot use apex actions in immediate path flow

Problem: My record-triggered flows that contain a Plauti apex action don't work anymore. When creating a record-triggered flow with a Plauti apex action, it will not save. It is suggested to place...