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DC Entry tab, VF override no longer supported
In the Salesforce Navigation Bar you can add a tab called “DC Entry”. This tab opens with all Objects that have Plauti Deduplicate enabled. When clicking such an object, an Entry page opens for...
Cannot use apex actions in immediate path flow
Problem: My record-triggered flows that contain a Plauti apex action don't work anymore. When creating a record-triggered flow with a Plauti apex action, it will not save. It is suggested to place...
DC and Plauti Deduplicate old and new names
Duplicate Check has been renamed to Plauti Deduplicate, and app labels have been updated to match this. Technical identifiers such as API names have not been touched. Read more to find out about...
'Disable Duplicate Check' works even when unchecked
Problem: When I am creating or editing a record, and duplicate records are detected, I can still save the record even though I did not tick the ‘Disable Duplicate Check’ checkbox. Answer: from DC...
Attempt to de-reference a null object error
Problem: An error occurs: “Attempt to de-reference a null object”. This can happen in several situations, for example when opening an embedded page link, when creating a new record from a related...
Warning message when merging
Question: When I want to merge records, I get a warning message in the Merge Preview: "Please reach out to your Salesforce Administrator to merge the selected records. If you merge these records...
PD not working
Question: Plauti Deduplicate doesn't work anymore. For example, Deduplicate Live does not show any results on a record, Deduplicate Job gives no results, and when I search for a record in the...
Activate License does not work
Question: I just received my license details. However, on the license activation page, when I click "Activate License", I get an error message. Answer: This can happen if you have set IP...
Cannot find Plauti Deduplicate App
Question: I can't find the Plauti Deduplicate app in the App Launcher; why? Answer: The Plauti Deduplicate app might not have been added to your profile yet. You can ask the System Administrator of...
'Disable Duplicate Check' unchecked upon saving
Question When I am manually creating or editing a record, I check the Disable Duplicate Check checkbox. But when I click Save, the checkbox is automatically unchecked again. Answer Note that from...
DC Telemetry/License - Email with Error Messages
Question We are receiving emails with error messages stating 'Apex script unhandled exception by user/organization', due to an inactive user. The email message contains one of the following lines:...
Refresh License does not work
Question: When I click Refresh License to update my license, nothing happens. Answer: This can happen when you don't have access to the Apex class called dc3ControllerSetupLicense. Make sure you...
DC Export does nothing
Question: When I click Export Results > Export via DC Local on the DC Job page, nothing happens. Answer: This can have multiple causes. To use DC Export, you need to have DC Local installed. See...
Frequent Words not fully ignored
Problem: I have added a frequent words list to a field in my scenario, but words from that list are not always ignored for that field when calculating the matching percentage. For example: If...
No access to DC Apex Classes
Question: I get an error about not having access to a class: "You do not have access to the Apex class named 'xx'". I was informed I should get access to a certain class in order to use a feature....
CIRCULAR_DEPENDENCY error
This article will show you how to resolve this issue. Problem: I'm using the parent > child hierarchy in Salesforce. When merging records, I get an error stating "CIRCULARDEPENDENCY - A parent...
PD page not loading, "...vf.force.com" error
Problem: PD pages like the Merge page or Overall Job Results page do not load. You might get an error stating "...vf.force.com refused to connect." Answer: In some Salesforce environments, users...
Insufficient Access Rights when Merging Records
When merging duplicate records as a Salesforce administrator, you probably don't run into many problems. However, when your users merge records, you have to deal with complex permissions and rights...
How to resolve known issues related to Plauti Deduplicate
Error Message (exact message differ) Cause of the problem Possible solution Merge Failed: Merge failed. First exception on row 0 with id ; first error: DUPLICATEVALUE, duplicate value found: Unique...