Troubleshooting
Articles
Queued records not assigned, SLAs not checked
Problem: Suddenly queued records aren't assigned anymore when Assignees become available again, and SLAs aren't working anymore either. Answer: These types of actions are all managed by Plauti...
SRR and Plauti Assign old and new names
Super Round Robin has been renamed to Plauti Assign, and app labels have been updated to match this. Technical identifiers such as API names have not been touched. Read more to find out about some...
SRR cannot be accessed anymore
Question: After removing the last Assignee from Super Round Robin, or after removing an Assignee who was also an Admin (System Administrator or a user with the SRR Admin permission set), we cannot...
Unlicensed Assignees / Users
Problem: I have an Assignee with the label ‘Unlicensed’ I expect certain users to be added as Assignee via the Assignee Rules / Dynamic Assignees, but they aren't I get a message that I have run...
Apex CPU Time Limit Exceeded Error - Explainer
leadassist.assignLead: System.LimitException: Apex CPU time limit exceeded. You might see this error and naturally think it is something going wrong in SuperRoundRobin. First let's talk about how...
Insufficient access rights error with Partner Community Users
Many businesses use Partner Portals using Experience Cloud to provide their business partners with limited access to their platform and to make data sharing easier. When Partner Community Users...
Troubleshooting
Not doing what you think it's supposed to be doing? Usually the setup is fairly straightforward, but Salesforce orgs have a lot of moving parts and there are a few things that sometimes trip people...
Cannot use apex actions in immediate path flow
Problem: My record-triggered flows that contain a Plauti apex action don't work anymore. When creating a record-triggered flow with a Plauti apex action, it will not save. It is suggested to place...