Troubleshooting
Articles
Cannot login, OAuth error
Problem: When creating a Connection to my Salesforce Production or Sandbox Org, I get an OAuth error stating “We can't authorize you because of an OAuth error”. In many cases, the url of that error...
Data Flow - Cannot Find Object or Entity
Problem: When I want to set up a Data Flow, in step “Object or Entity - Select data structure”, in the Select an Object or Entity selectlist, the Object or Entity I want to import data in is not...
Deduplicate Job - Job stays at Holding
Question: I have some jobs listed on the Deduplicate Job Overview page where their status keeps saying “Holding”. How can these jobs be started? Answer: If you have a job that was set to run on...
Deduplicate Jobs not visible in Plauti App
Question: I have started a Deduplicate Job in Plauti Deduplicate, but it does not show up in Plauti Cloud, Desktop or Server. In Plauti Deduplicate the job is still on status Holding or Waiting....
Connection is inactive
Questions: The connection to my Salesforce Org or Dynamics 365 environment is set to "inactive", but I didn't deactivate it. All my scheduled jobs for a Salesforce Org or Dynamics 365 environment...
Current Jobs keeps loading
Question: In Plauti Cloud, at Duplicate Check > Current Jobs, the spinner that indicates that the current jobs are being loaded just keeps on spinning and no jobs are shown. Answer: There can be...
Plauti Cloud Login Error
Question: When I try to log into Plauti Cloud I get an error stating 'invalidgrant: ip restricted'. Answer: This is caused by your IP login security settings. Please whitelist the following IP...
Deduplicate and Plauti Cloud Unexpected Token Error
Question: When I have Plauti Deduplicate and Plauti Cloud open on two tabs in the same browser, and I switch between the two, I get errors stating ‘error parsing json response: "unexpected token...